Raw Collections Noosa Custom Design Furniture presents personalised project estimates that remain valid for a duration of 30 days. Should the quote expire, a renewed estimate will be provided, potentially leading to an adjustment in the initial quoted cost. The client’s acceptance of a quote implies their agreement with Raw Collections Noosa Custom Design Furniture’s Terms & Conditions, Care & Maintenance Guide, and Warranty. Quotes may detail the number of included site visits and the allocated time onsite, with surpassing these limits resulting in additional charges. Failure to provide information about access challenges during the quoting process may lead to extra costs for difficult access.
In terms of payment, a minimum 50% payment is mandatory for custom designs upon order placement. Raw Collections Noosa Custom Design Furniture issues a single invoice covering the full price, excluding delivery. A non-refundable 50% deposit is required before commencement, and the remaining 50% must be settled before pick-up, dispatch, delivery, or installation. Full payment is obligatory before a project leaves the workshop, and confirmation occurs upon receipt of the deposit. Opting for alternate payment increments means that 50% of the project total is non-refundable. Any revisions or alterations to project specifications or design after manufacturing begins will result in additional material and labor costs.
Cancellation of a project incurs additional costs, including the non-refundable 50% deposit and further time and material costs associated with the project at the time of cancellation.
Specializing in Glass Fiber Reinforced Concrete (GFRC), Raw Collections Noosa Custom Design Furniture emphasizes the unique color variation, pin-holing, grout fill, and surface variation in each piece. These characteristics do not compromise structural integrity. Clients should expect variations in color, feel, finish, and aesthetics compared to photos, showroom pieces, and samples due to the natural and handcrafted nature of concrete. Color Samples are indicative and may differ from the finished product. Viewing products in person is the client’s responsibility to comprehend colors, finishes, variations, and ongoing projects.
The completion timeframe for a product may vary, depending on logistics, product availability, and external factors. If unforeseen circumstances lead to delays, Raw Collections Noosa Custom Design Furniture reserves the right to extend timelines or propose alternative solutions. Efforts will be made to keep clients informed of any delays. Clients with specific deadlines or expedited timelines must communicate these requirements when placing the order. Any additional costs incurred due to expedited timelines or special requirements are the client’s responsibility and will be outlined in a separate agreement. Raw Collections Noosa Custom Design Furniture values client understanding and cooperation in situations where external factors affect project completion timing.
Raw Collections Noosa Custom Design Furniture retains the right to utilize photos of completed projects for promotional and marketing purposes.
Regarding exchange, replacement, return, repair, or refund, Raw Collections Noosa Custom Design Furniture does not entertain requests for these based on a change of heart, incorrect size, or personal aversion to product characteristics. Claims related to defects within the warranty period will be evaluated according to conditions in Raw Collections Noosa Custom Design Furniture’s Warranty. The company may request a physical product assessment or photos to identify the defect’s cause. If a valid warranty claim is established, Raw Collections Noosa Custom Design Furniture has the exclusive right to decide on exchange, replacement, repair, or refund.