Raw Collections Noosa Custom Design Furniture does not entertain requests for exchanges, replacements, returns, repairs, or refunds based on a change of heart, incorrect size selection, or a client’s personal preferences regarding color, finish, or surface variation of the product.
Claims seeking exchange, replacement, return, repair, or refund due to a defect within the Warranty period will undergo thorough review, adhering to the conditions outlined in the Raw Collections Noosa Custom Design Furniture Warranty.
No refund will be provided if a product from Raw Collections Noosa Custom Design Furniture is not prepared for delivery within the designated timeframe due to external factors beyond our control, such as logistics, supplier shortages, or adverse weather conditions.
To assess a warranty claim, Raw Collections Noosa Custom Design Furniture may ask the client to provide the physical product for evaluation or submit photos to identify the defect’s cause. In instances where a warranty claim is deemed valid, Raw Collections Noosa Custom Design Furniture retains the exclusive authority to determine whether the product will be exchanged, replaced, repaired, or refunded.
In cases where a claim is considered invalid or dishonest, Raw Collections Noosa Custom Design Furniture reserves the right to charge the client for the time spent evaluating the cause of the defect. It’s essential to note that Raw Collections Noosa Custom Design Furniture will not accept returns, exchanges, or refunds for any product that has been used, installed, or attempted to be installed.